“Customer Experience” is a bandied-about phrase with multiple possible meanings to different people. The customer experience is that part of the shopping process that will either help your business retain first-time and existing customers or disappoint them and inadvertently send them to your competitors. The phrase is an umbrella for numerous factors underneath it. What […]

Interested in embracing the Metaverse? Things that may help you embark on the journey Articles (recommended to read in sequence) The Metaverse Reimagines Retail https://www.therobinreport.com/the-metaverse-reimagines-retail/ New BFF Community Aims to Help Women, Nonbinary People Pursue Crypto https://wwd.com/business-news/technology/bff-web3-crypto-women-nonbinary-investment-1235053161/ Metaverse Study: 70 Percent of Virtual Store Visitors Purchased Items https://wwd.com/business-news/technology/metaverse-study-obsess-virtual-stores-shopping-1235051523/ The Metaverse Will Radically Change Retail https://www.retailprophet.com/the-metaverse-will-radically-change-retail/ Should retailers […]

From the Principal’s Office This is the second of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. Marshall Kay contributed to this topic. We hope you can make practical use of these short articles. Please let us know if we can assist you […]

From the Principal’s Office This is the first of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. We will have contributors from within the industry write about some of these as we move along. We hope you can make practical use of these […]

At a time in which the U.S. economy was strong and getting stronger, the retail industry was partially focused on reducing friction in retail purchase and improving the customer experience by adopting contactless payment.  Industry pundits were speaking of contactless payments and NFC credit-authorization terminals.  Contactless payment requires a fraction of the time to consummate […]

The Retail Technology Group (RTG) just concluded a brief study of travel retail and technology. We wanted to share these observations with you as the travel world (pardon the pun) has its nuances, challenges, but offers interesting opportunities to improve the passenger experience at all points. We would enjoy receiving your feedback. The recent few […]

Evaluating and selecting a software suite for retailers is more complex in this age of omni-channel than in past times. Read our primer, just published in RIS News.

When I first was exposed to the Keyring smart phone application by Mobestream, I though it was the greatest little app.  It allows a consumer to scan-in loyalty, membership cards with barcodes, organize and store them in a smart phone. Cardstar is a similar app.  Since then, similar apps such as AppCard and Stocard have […]

Part 1 of a four-part series by Robert Lawson – Senior consultant, RTG This article is the first of a four-part series analyzing the retail industry’s software companies’ evolution through acquisitions.  Each part of the series will focus on one of the following perspectives: I.         Retailers’ Perspective II.        Software Vendors’ Perspective III.      Consultants’ Perspective IV.       […]

By creating the new position of Senior VP of Operational Excellence, Target gives due importance to the concept of ‘process improvement’ in retailing. In recent years, we have been hearing buzzwords in the retail industry like ‘customer centricity’, ‘omni-channel’, ‘social media’ and Cloud Computing.  Retailers have been placing much emphasis on software and hardware to […]