“Customer Experience” is a bandied-about phrase with multiple possible meanings to different people. The customer experience is that part of the shopping process that will either help your business retain first-time and existing customers or disappoint them and inadvertently send them to your competitors. The phrase is an umbrella for numerous factors underneath it. What […]
World Business Services, Inc.
For Immediate Release, Petaluma, CA, March 1, 2024–World Business Services founded in 1994 (worldbusinessservices.com) which has saved businesses and organizations millions of dollars by identifying refund and cost savings for them without any upfront out-of-pocket direct capital expenditure or debt service financing, has formed a strategic alliance with Retail Technology Group founded in 1991, upon […]
Considering the Metaverse? Things you should know
Interested in embracing the Metaverse? Things that may help you embark on the journey Articles (recommended to read in sequence) The Metaverse Reimagines Retail https://www.therobinreport.com/the-metaverse-reimagines-retail/ New BFF Community Aims to Help Women, Nonbinary People Pursue Crypto https://wwd.com/business-news/technology/bff-web3-crypto-women-nonbinary-investment-1235053161/ Metaverse Study: 70 Percent of Virtual Store Visitors Purchased Items https://wwd.com/business-news/technology/metaverse-study-obsess-virtual-stores-shopping-1235051523/ The Metaverse Will Radically Change Retail https://www.retailprophet.com/the-metaverse-will-radically-change-retail/ Should retailers […]
Item-Level RFID technology
From the Principal’s Office This is the second of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. Marshall Kay contributed to this topic. We hope you can make practical use of these short articles. Please let us know if we can assist you […]
Contactless Payments
From the Principal’s Office This is the first of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. We will have contributors from within the industry write about some of these as we move along. We hope you can make practical use of these […]
Contactless Payment in the Time of COVID-19 and Beyond
At a time in which the U.S. economy was strong and getting stronger, the retail industry was partially focused on reducing friction in retail purchase and improving the customer experience by adopting contactless payment. Industry pundits were speaking of contactless payments and NFC credit-authorization terminals. Contactless payment requires a fraction of the time to consummate […]
A World of Opportunities at Airports
The Retail Technology Group (RTG) just concluded a brief study of travel retail and technology. We wanted to share these observations with you as the travel world (pardon the pun) has its nuances, challenges, but offers interesting opportunities to improve the passenger experience at all points. We would enjoy receiving your feedback. The recent few […]
November Newsletter
RTG Newsletter Published quarterly by The Retail Technology Group November, 2018 From the Principal’s Office One of the many challenges of growing an apparel business in today’s post apocalypse, omni channel environment, is the paradox that ecommerce is taking sales away from brick-and-mortar stores but, at the same time, and in order to […]
RTG August Newsletter
Published quarterly by The Retail Technology Group August, 2018 From the Principal’s Office There is a lot of Technology coming into the retail marketplace. At times, it seems that it is happening too quickly and that there is too much to absorb or understand fully. We thought we would take those technology innovations and provide […]
RTG February Newsletter
From the Principal’s Office Overused terms are becoming commonplace. As they do, they lose their meaning and people begin assign them their own interpretation of what they mean. So let it be with ’digital transformation.’ I asked a number of industry thought leaders for their interpretation of ‘digital transformation’ in retail, and I got (you […]