“Customer Experience” is a bandied-about phrase with multiple possible meanings to different people. The customer experience is that part of the shopping process that will either help your business retain first-time and existing customers or disappoint them and inadvertently send them to your competitors. The phrase is an umbrella for numerous factors underneath it. What […]
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World Business Services, Inc.
For Immediate Release, Petaluma, CA, March 1, 2024–World Business Services founded in 1994 (worldbusinessservices.com) which has saved businesses and organizations millions of dollars by identifying refund and cost savings for them without any upfront out-of-pocket direct capital expenditure or debt service financing, has formed a strategic alliance with Retail Technology Group founded in 1991, upon […]
Item-Level RFID technology
From the Principal’s Office This is the second of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. Marshall Kay contributed to this topic. We hope you can make practical use of these short articles. Please let us know if we can assist you […]
Contactless Payments
From the Principal’s Office This is the first of a series of short articles focused on a specific retail technology that we feel is underutilized, underestimated yet very powerful. We will have contributors from within the industry write about some of these as we move along. We hope you can make practical use of these […]
November Newsletter
RTG Newsletter Published quarterly by The Retail Technology Group November, 2018 From the Principal’s Office One of the many challenges of growing an apparel business in today’s post apocalypse, omni channel environment, is the paradox that ecommerce is taking sales away from brick-and-mortar stores but, at the same time, and in order to […]
RTG February Newsletter
From the Principal’s Office Overused terms are becoming commonplace. As they do, they lose their meaning and people begin assign them their own interpretation of what they mean. So let it be with ’digital transformation.’ I asked a number of industry thought leaders for their interpretation of ‘digital transformation’ in retail, and I got (you […]
RTG November Newsletter
From the Principal’s Office As we prepare for the holiday shopping season and for the NRF Big Show we wish you all a happy holiday and a healthy, happy, and prosperous new year. Bob Amster – Principal, RTG The importance of real-time information processing in unified commerce We have all grown […]
August RTG Newsletter
From the Principal’s Office Much has happened in the industry since our May Newsletter. We decided to discuss a topic near and dear to many retailers; Omni-channel retailing from the systems perspective. Many retailers, retail publications and CIOs talk about Omni-channel retailing as a necessity. Omni-channel Systems simply provide the customer a consistent brand experience […]
Augmented Reality: Lowe’s takes AR immersion to the next level
See our views on the subject of this emerging technology and how it plays in certain categories.
On Retail Wire: Is social media taking over brand discovery?
There hasn’t been an Instagram most of my life (and I don’t use it now, either). Read more…